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Customer Service Mastery: Turning Challenges into Opportunities
In "Customer Service Mastery: Turning Challenges into Opportunities," you will gain essential skills to handle the most difficult customer interactions with confidence and poise. This class focuses on recovering difficult customers by teaching you how to de-escalate anger, establish common ground, and set your limits while managing your own emotions. You will also learn when and how to escalate issues, effectively dealing with vulgarity, insults, and even legal or physical threats. Additionally, this course provides ten actionable tips to WOW your customers every time, ensuring that even the toughest situations can be turned into opportunities for exceptional service. By mastering these advanced techniques, you will not only improve customer satisfaction but also enhance your professional growth. Join us to transform your customer service challenges into opportunities for success and elevate your skills to the next level.
What's included?
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Unique learning paths
We guarantee you an exceptional experience with flexible learning paths and professional guidance -
Video conferencing
Enhance your virtual programs by allowing your learners to access high-quality live sessions through desktop and mobile -
Discuss with others
Participate in our online forum, share thoughts and ideas, increase connection, get help with your studies
Gabe Hansen
Gabe Hansen, widely recognized by his online audience as Gabe Foxx, is the dynamic owner of Foxx Nutrition. With a passion for health and wellness, Gabe has become a trusted advisor to numerous gyms and fitness coaches, while also dedicating time to coach his own clients whenever possible. His journey into the world of nutrition and fitness is enriched by a diverse background in the hospitality industry, where he honed his skills working with renowned chains like Hilton. This experience provided him with a deep understanding of hospitality and customer service, which he seamlessly integrates into his current business practices.
Gabe's career path also includes a successful stint in sales, where he consistently excelled and demonstrated his ability to connect with clients and drive results. Despite his achievements in these fields, Gabe always knew that business ownership was his true calling. Today, he leverages his extensive knowledge and experience to empower others, train, and helping them build and realize their own dreams.
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